Any faults that occur within the first 7 days after the goods arrive must be reported to within this time frame to be eligible for refund or replacement. Goods with faults reported outside the first 7 days after the goods arrive should be sent to the manufacturer for repair. Please note that packaging must be in unused and in pristine condition to be eligible for a refund, and all goods will be tested if reported faulty upon their return either by technical staff or the manufacturer or their authorized repair agent where appropriate.

If the goods are not faulty you have 7 days from the day after the goods arrive to cancel the order and return the goods for a refund. A refund will be issued within 30 days. For security reasons, returns must be made by either registered post or courier, we are unable to receive returns made directly by hand. We recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are not our responsibility until they arrive back to us.

Please note that the items ordered, including all accessories and packaging must be in unused, pristine condition or will charge the customer a fee to compensate for the written down value of the stock. Return shipping is at the customer’s expense. We are unable to refund the original delivery charges and credit/Laser card processing charges on non-faulty goods returned.

If any goods are returned in an incomplete manner, at its discretion can either reject the returned item as incomplete or return the goods at the customer’s expense, or can charge the customer a sum equivalent to the replacement cost of the missing item(s) – this can include small items such as memory cards, manuals, cables, batteries, stylus, etc. If we cannot replace the missing items (e.g. original packaging, replacement hard copy manuals are very difficult to replace) then will charge the customer a fee to compensate for the written down value of the incomplete stock.

Please note that software of any description is exempt from the Distance Selling Act, so before you open, use or register the software element of your ordered product(s), please check where it is possible to do so, that goods function correctly. Where it is not possible to ascertain the functionality of the goods without loading the software, please check with to see if the software is available in a downloadable format. If any returned goods are not faulty, and the goods contain software that has been opened, used or registered, a 25% fee will apply to compensate us for the loss of software element of the goods in question.

Please note that “Refurbished”, “Grade A” or “Grade B” items are not new and are sold on a strict “first-come, first served” basis. Normal distance selling regulations do not apply to these second hand products. You may return them if they are not as described, or if they simply do not work, but you cannot return them if you just don’t like them, so please be sure you want a “Grade B” item before you order.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

When filing a return, points to remember:

  1. We require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
  2. There are certain situations where only partial refunds are granted (if applicable)
  3. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  4. Any item that is returned more than 30 days after delivery



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at



Only regular priced items may be refunded, unfortunately sale items cannot be refunded.



We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.